Refund policy

If you are not entirely satisfied with your purchase, we're here to help. If your expectations have not been met, we would love to hear from you to make it right.
To be eligible for a return, you are required to meet the following conditions:

• Your item must be unused and in the same condition that you received it.
• The product was purchased in the last 30 days.
• The product is in its original packaging.
• You have the receipt or proof of purchase.

Products that do not meet these criteria will not be considered for return.
Please Do Notsend your purchase back to the manufacturer.

To obtain a Return Merchandise Number (RMN) and Return address, contact us by email: service@yosepower.co.uk
Please send the package to us within 3 working days after initiating the return request.

Return time
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

Refund time
A refund will be issued within 3 working days after we received the return package.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@yosepower.co.uk.

Shipping
To return your product, you should mail your product to: service@yosepower.co.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Changes to Return & Refund Policy
You can review the most current version of the Return & Refund Policy at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.